What problems are we solving?

“Much of the financial and reputational waste resulting from failed Digital / IT initiatives can be directly attributed to a lack of the following Digital Excellence principles.”

The success of Digital / IT initiatives doesn't just happen by chance. 

  • As this section of the website addresses, first you need to clearly define what problem you are solving, and for who (yes we follow our own methodology).  Answering this accurately and fully isn’t as easy as it appears and involves much more than domain knowledge, gut feel, or a few straw polls.  Importantly, addressing the problem comprehensively must also define the Success Criteria / ROI for the initiative. 

  • Next, you need clear and transparent, value based, project estimations and prioritisations that accommodate the inevitable change that will occur during the project lifecycle, yet also provides the financial governance all projects should operate under.

  • You must also have high performing cross-functional teams, all operating under the same project lifecycle framework (as opposed to everyone applying different methodologies in isolation). This isn’t simply a role call of generic professions assigned to the project, rather it’s a close and transparent assessment, and gap analysis, of the experience, skills, and responsibilities to be applied and by who.

  • And finally, to bring these and many other success criteria together, you need clear and accountable Delivery Management and Governance (as opposed to project, product, or change management). This is an often under appreciated or entirely missing leadership function, responsible for, and ultimately ‘owning’, the entire delivery lifecycle, from ideation and problem definition through to deploying the final deliverables.

Analysis shows that the lack of these Digital Excellence principles is often the root cause of the alarming project failure statistics below, resulting in these direct business impacts and pains.

  • Delayed or Failed Delivery of Benefits

  • Reduced Profit

  • Business Frustration

  • Lost Productivity

  • Lost Market Share / Revenue

  • Damage to Brand / Reputation

  • Viability of the Business is Jeopardised

  • Diminished enthusiasm and support for Innovation

  • Start-Up Failure

What is Digital Excellence?

"Digital Excellence covers Transfit's portfolio of Business Uplift and Digital Delivery methodologies, engagements, and training." 

In short though, Digital Excellence is Transfit's proprietary, business centric, project lifecycle framework.

  • It leverages the most practical concepts of Design Thinking, Scrum, Agile, Lean, DevOps, and PROSCI, in all their derivatives, into one overarching, cross-functional methodology.

  • In turn, this provides all project stakeholders (technical and non-technical) a common, easily understandable, role-agnostic approach to jointly and consistently delivering maximum project value.

  • Its heritage is Digital / IT, so Digital Excellence is ideally suited to any Project or Product based Digital Delivery initiative.

  • It can also just as easily be applied to non-technology Business Uplift initiatives across a business’ People or Process domains.

Transfit rigorously applies our Digital Excellence Framework, along with our extensive delivery assurance leadership and cross-functional expertise when consulting to and solving our clients' Business Uplift and Digital Delivery challenges. 

We also provide training and community support to other project services professionals on how to apply our Digital Excellence Framework to their specialist practitioner roles.

Success Shaping
Engagements

All Digital / IT investments are ultimately made to achieve Business Uplift, which describes the business performance improvements targeted by the Digital Delivery initiative.  This could be an incremental 'tune up' style objective or a larger multi-domain 'business transformation' undertaking.  Transfit Success Shaping engagements always prioritises analysing, agreeing, and recording these Business Uplift objectives, as well as identifying and engaging the other domains that will benefit from the business uplift outcomes being sought.  These domains include People, Processes, Systems, and Data.

Furthermore, these initiatives are ultimately undertaken to solve a business problem.  Even when the scope is defined as an opportunity, eg "We want to scale our operations", or as simply requiring assistance, eg "We need help to build a new app", there is always a corresponding, often deep-seated, business problem motivating the customer to act.  As simple as this sounds, poorly articulated Problem Definitions are a major contributor to delivery failure.

This is why, in addition to Business Uplift analysis, Transfit commences all Success Shaping engagements by workshopping and defining the Business Problem and corresponding Success Criteria as key deliverables.  This capability and approach is one of the key differentiators between our Digital Excellence Delivery Leads and standard project managers or product owners, whose different yet complementary skill sets are more appropriately assigned other responsibilities within the project lifecycle.

The success criteria from our Business Uplift and Problem Definition analysis usually includes a combination of:

  • Engagement

  • Optimisation

  • Rationalisation

  • Automation

  • Sustainability

  • Scalability

  • Resilience

  • Compliance

  • Continuous Improvement

Who we help

  • Business Owners

  • C-Suite Executives

  • Executive GMs

  • Heads of Department

  • Line of Business Managers

  • Digital Start-Up Owners and Investors

Delivery Assurance Engagements

In addition to clearly defining the problem, we are equally committed to delivering the business uplift benefit that will arise by solving the problem. We call this Delivery Assurance, and this is where our elite Delivery Excellence Delivery Leads really come to the fore. Continuing with our Readify heritage, we only hire the most skilled and experienced cross-functional consultants to deliver the business uplift and digital delivery engagements.

In addition to ‘owning’ delivery management as the Delivery Excellence Delivery Lead, we directly manage the following project team 'practitioners' as part of a Digital Delivery engagement, and or provide these specialist roles to augment our customer’s own teams where needed, with all our team members having been trained on and worked under our Delivery Excellence Framework.

  • Business Analysts

  • Experience Engineers

  • Solution Architects

  • Product Managers/Owners

  • Project Managers

  • Adoption and Change Managers

  • Technology Leads

  • Scrum Masters

  • Supplementary Technology Skills

Who we help

  • Heads of Department

  • Line of Business Managers

  • PMOs

  • Project Team Practitioners

Training and
Community

Transfit also provides training and certification on our Digital Excellence Framework so you can uplift your own delivery leadership skills, or those of your entire team, and join the growing cohort who rely on our Digital Excellence Framework as their delivery ‘north star’. 

Better still, all training includes an annual Community Membership, which in turn includes;

  • A license to use the Digital Excellence Framework on real world projects.

  • Access to our

    • supplementary training material.

    • knowledge base.

    • case studies.

    • 'Ask the Expert' group Q&A session.

  • Phone support covering the principals of the framework.

  • Discounts to our Digital Excellence conferences and events.

conditions apply

We offer our Digital Excellence Framework training in a variety of formats including Online, In-person, Private, Public, and Train the Trainer.

Who we help

  • Line of Business Managers

  • PMOs

  • Project Team Practitioners

  • Digital Start-Up Owners and Investors

Cross-Domain Excellence

“Digital Excellence engagements applying both deep domain and broad cross-functional expertise.”

Domains

Most business problems (issues, pains, inefficiencies, profitability, etc), and their corresponding opportunity for uplift, reside within or across the four key domains of People, Processes, Systems, and Data.  As such, solving business problems at the intersection of these domains takes a very experienced, diverse, and excellence minded consultant. 

Transfit's Digital Excellence consultants are amongst the most experienced and capable ‘cross domain’ practitioners available, all supported by proven and repeatable Excellence methodologies and frameworks that all stakeholders can understand and benefit from.

Deliverables

Transfit doesn't believe in 'big bang' solutions.  Rather, as per our Digital Excellence Framework, we deliver solutions incrementally, thus ensuring tangible value is delivered at regular iterative intervals. 

Below are examples of the types of outputs / benefits we regularly deliver across the domains and sub-domains listed - obviously aligned to the problem we are solving. 

One constant therefore is first workshopping and producing the Problem Definition statement, including what success looks like.

PEOPLE

  • Problem Definition and Success Shaping

Defined, aligned, and integrated HR artefacts, processes, and systems

  • Position Descriptions

  • Skills Definitions and Assessments

  • Accelerated Recruitment / Shortlisting

  • Employee Engagement and Surveys

  • Performance Management and Goal Setting

  • Professional Development / Career Planning

  • Robust Certification and Compliance Management

  • Transparent Pay Reviews and Bonuses

  • Enterprise Capability and Gap Analysis

PROCESSES

  • Problem Definition and Success Shaping

Optimised, scalable, and sustainable processes and artefacts

  • Process Mapping

  • RACI

  • Governance, Risk, & Compliance (GRC) Management

  • Policy Setting

  • Sustainability Practices and Culture

SYSTEMS

  • Problem Definition and Success Shaping

Product Management

  • Design Thinking

  • Voice of the Customer

  • Backlog Management

  • DevSecOps

Delivery Management

  • Solution Design or Reviews

  • Requirements Gathering

  • Beta Testing

  • Implementation / Integration / Migration

  • Vendor and License Management

DATA

  • Problem Definition and Success Shaping

  • Discovery / Analysis

  • Governance / Quality

  • Automation

  • Reporting Rationalisation

Our Digital Excellence Framework

“Digital Excellence - our overarching Success Shaping and Delivery Assurance methodology”

Digital Excellence

One of Transfit’s key points of difference is our Excellence Frameworks, being our proprietary engagement methodologies that we have developed from many years' experience delivering some of Australia’s most successful and impactful Business and Digital transformation initiatives. 

Chief amongst these frameworks is Digital Excellence – our single overarching Success Shaping and Delivery Assurance methodology. 

Even though the Digital Excellence Framework is clearly documented, highly repeatable, and thoroughly understood by all our consultants, it is not a one size fits all for our clients when it comes to our engagements, which span both Business Uplift and Digital Delivery initiatives.  Rather, it provides a common “framework” to ensure nothing is missed, regardless of the size or nature of the engagement.

Defining the Problem

Central to this methodology is the Problem Definition phase.  We cannot emphasise enough the importance of rigorously addressing the question "What problem are we really solving?" until the answers are widely understood and agreed across all stakeholder functions and third-party contributors to the engagement. 

This is because much of the financial and reputational waste resulting from failed Business Uplift and Digital Delivery initiatives globally can be directly attributed to a misunderstanding and or misalignment of this core question.

If you only engage Transfit for one activity it should be to drive the Problem Definition phase.

Stakeholder Involvement

Clearly articulating the core problems being addressed, and their root causes, can be challenging as it often involves a combination of considerations and impacts across Operational Efficiencies, Customer Experience, Process Definition and or Change, and or Cultural Change or Evolution. 

That is why the Digital Excellence Framework mandates strong representation from a wide range of stakeholder functions, including Experience Engineering and Voice of the Customer, during the problem definition phase, working as a group to ensure the required Problem Definition and Success Criteria statements are comprehensively debated, agreed, and documented.

Our Other Excellence Frameworks

“People Excellence - the alignment and integration of crucial HR artefacts, processes and systems”

“Operational Excellence - using ‘Return on Capacity’ and ‘Go to Market Clarity’ as Foundational Guardrails for all critical operations across Professional Services businesses”

Why Transfit

Excellence Ethos

For Transfit, excellence is a mindset.  In essence we believe if you are going to do something, do it properly.  This is reflected in our fearless consulting and our proven excellence methodologies, the combination of which guarantees our customers a transparent and value driven approach to any engagement, as has been proven across a broad range of clients and industries including:

  • IT and Professional Services

  • Banking and Finance

  • Civil Infrastructure

  • Retail and Food Services

  • Distribution and Manufacturing

Contact Us

All email enquiries will be answered within 24 hours. Thank you.